How fast can a Roofing technician arrive at my property?+
For active leaks or storm damage, we prioritize emergency calls and typically have a local crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, depending on your area.
Will I get a written estimate before you begin?+
We give every customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are your crews properly licensed in my state?+
Yes — Big Toms Roofing crews are fully licensed to perform Roofing in the states we serve, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Roofing job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
How do I know if you cover my address?+
We serve communities across the USA — see the coverage section below for states we're active in, and call +1-855-469-0306 to confirm coverage for your specific address in seconds.
