How quickly do you respond to calls?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed and insured roofing contractor?+
We hold active contractor licensing wherever we operate, plus full insurance coverage, and we'll provide proof of both on request — most customers ask, and we expect that.
What emergency roofing services are available?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What roofing materials do you install?+
Our crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Roofing job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
How do I know if you cover my address?+
Our network reaches most of the USA. If you're not sure whether your address is covered, one quick call confirms it immediately.
